Product engineer

• Provide technical support and service for Bruker Micro CT customers via, phone, e-mail and web interactions
• Perform basic troubleshooting and diagnose technical problems using remote diagnostic tools
• Deliver consistent, high quality and responsive support to external and internal customers
• Execution of final testing and calibration of our systems before these are shipped out to customers
• Perform installations and second line support at customer locations worldwide
• Serve as an important point of contact to support distributors and customers
• Provide technical training to customers and service engineers
• Document, track and manage all support requests, communications and actions
• Follow established support processes (e.g. problem resolution, escalation) and best practices to ensure positive customer experiences
• Escalate issues to the appropriate resource to ensure timely resolution
• Collaborate with other team members and departments to facilitate the problem resolution process
• Maintain a current and requisite knowledge level for your supported products
• Attend training and self-study to acquire, maintain and improve job skills
• Escalate appropriate service issues and concerns to management as necessary
• Identify and embrace opportunities for continuous improvement
• Perform other duties and projects as assigned, to meet company and department objectives.

• Working experience and knowledge of customer support work processes and best practices needed to deliver great customer experiences
• Excellent customer service and interpersonal skills
• Excellent verbal and written communication skills and the ability to convey complex information and procedures to novice level users
• Demonstrated track record and passion for understanding and addressing customer needs
• Strong analytical and problem-solving skills
• Must possess the ability to work independently to resolve reported or discovered product issues
• Highly organized and detail oriented
• Results driven and dedicated to delivering outstanding work
• Proven ability to multi-task, work under pressure, adapt and thrive in a fast-paced environment
• Must have strong knowledge and expertise using the Windows operating systems.
• Proficiency in Microsoft Office products including Outlook, Word, Excel and PowerPoint
• Basic understanding of X-ray imaging technology is a plus, but not required
• Ability to identify and assist with the implementation of process improvements
• Ability to travel (+/- 10%)
• Good knowledge of English
• Ability to work independently and as a part of a young dynamic team

• You have the possibility to join a dynamic, growing and international company.
• A competitive remuneration package and benefits including company car.
• Near the exit E19

If you wish to be a part of our international team and successful company, please email your motivation letter and detailed curriculum vitae to koen.schauwers@bruker.com

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