Customer Service Employee

We are currently looking for a Customer Service Employee for our Consumer Goods division in Diegem, for a 6-months’ temporary contract. The Customer Service Employee is responsible for ensuring external customers and internal stakeholders’ satisfaction through the correct processing of orders, invoices, service complaints and inquiries. Providing service in the widest sense of the word.

• Ensure that the process of order, delivery through to invoicing through SAP is executed in an accurate, efficient and speedy manner. This is to be carried out to meet customer requirements and cost effective to Essity, following all policies and procedures.
• Pro-actively ensure on time delivery in liaison with Logistics and Demand Planning, continually seeking to improve processes.
• Pro-actively provide internal and external customers with product availability information, order and delivery status in liaison with Demand Planning and Logistics.
• Where necessary provide system reports informing internal and external customers with information or measurements (KPI reporting).
• Ensure effective administration & management (within the set deadlines/procedures) of customer complaints. Constantly informing relevant contacts (Credit Control, Sales, Customer).
• Build strong relationships with all customers to ensure a loyal customer base.
• Cover and support for customer administration.
• Ensure calls are answered to agreed standards whilst offering professional customer services to all internal and external customers.

• Educated to good level of Dutch, French and English. All 3 languages being needed daily.
• Previous customer service experience essential.
• Recent SAP experience mandatory.
• Ability to plan and prioritise workload.
• Customer & Consumer driven.
• Takes responsibility and is accountable.
• Communicates effectively.

To be negociated.

Essity
Essity

Blekholmsgatan 2F, Stockhol, 111 64, Sweden

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