Customer Service Representative

Overview

We are currently looking for a Customer Service Representative for our Health & Medical Solutions division in Diegem, for a temporary contract (3 to 6 months). This position will be responsible for ensuring that all price offers, tenders and queries are processed/handled in an accurate, efficient and effective manner. This position will also be responsible for customer administration.

Main Tasks

• Ensure that the process of order, delivery through to invoicing is executed in an accurate, efficient and speedy manner. This is to be carried out to meet customer requirements and, in a method, cost effective to Essity, following all policies and procedures.
• Pro-actively ensure on time delivery in liaison with, Logistics and Demand Planning; continually seeking to improve processes.
• Pro-actively provide internal and external customers with product availability information, order and delivery status in liaison with Demand Planning and Logistics.
• Where necessary provide system reports informing internal and external customers with information or measurements (KPI reporting).
• Build strong relationships with all customers in order to ensure a loyal customer base.
• Ensure effective administration & management (within the set deadlines/procedures) of customer complaints. Constantly informing relevant contacts (Credit Control, Sales, Customer).
• Cover and support for customer administration.
• Ensure calls are answered to agreed standards whilst offering professional customer services to all internal and external customers.

Key Competencies

• Educated to good level of Dutch, French and English.
• Previous customer service experience.
• Relationship building.
• Ability to plan and prioritise workload.
• System knowledge (SAP, Microsoft).
• Customer & Consumer driven.
• Takes responsibility and is accountable.
• Drives performance.
• Communicates effectively.

To be negociated.

Essity
Essity

Blekholmsgatan 2F, Stockhol, 111 64, Sweden

https://ift.tt/2Q8oOJb