Project & Program Coordinator EMEA in Belgium

As the Chapter Coordinator, you will be responsible to

• Provide the highest professional standard of customer service to members and staff with clear communication by handling inquiries
• Work closely with existing members in your dedication region to identify prospective member targets.
• Send out membership information packets and follow-up with member referrals.
• Maintain member referrals and prospects within the database; provide them with regular updates regarding upcoming events within the region.
• Effectively and accurately use the association’s database for data entry, oversight and updating of information relative to existing members and targets in the region,
• Support the region in coordinating Chapter events and the communication to potential new Chapter members
• Support the planning and coordination of the EMEA Summit, as well as assist in the promotion, and marketing of all events and activities within the region and occasionally outside EMEA
• Support the team in achieving customer service, member retention and recruitment goals identify improvements to existing processes and systems to ensure efficient, professional service delivery
• Serve as a point of contact across EMEA region for membership enquiries, and follow-up as appropriate in a timely fashion
• Develop a complete working knowledge of the association’s offerings through learning, research, networking and events to include a full library of research and educational materials which are available to members
• Establish and cultivate relationships with new, potential and existing members. This will include regular individualized contact (both in-person and virtually).
• Assist members and non-members in registering for chapter events and respond to any membership related questions
• Identify and suggest process improvements within chapter relations to ensure efficient, professional service delivery including but not limited to communication, registrations, payments, invoices and receipts
• Any other duties as assigned

• Bachelor degree or equivalent work experience relevant to position duties
• Excellent knowledge of English, any other language would be a big plus
• Preferably 2 years of experience in customer service role
• Proficiency in MS office suite (Word, Excel, PowerPoint, Outlook)
• Experience with a membership association a plus
• Demonstrated ability to take complex information and appropriately communicate it in a clear and concise manner-written and verbal
• A creative, out-of-the-box thinker; flexible to change
• Demonstrated ability to wear multiple hats, work well with different teams and juggle complex priorities

• Ability to work from home
• Flexible working hours
• International and multicultural environment
• High level of autonomy
• Global travel (+/- 15% of your time)

50 – e-Mail:

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