Marketing & Membership Manager – Healthcare Industry

The successful candidate will have the following responsibilities:

• Manage, develop and implement strategies for our membership in line with the organization’s mission, strategy, and business plan.
• Identify new outreach opportunities and partnerships to further expand of membership base.
• Provide strategic advice and guidance on membership-related questions and issues to the leadership team.
• Liaise with Business Development to create specific value propositions and associated product/service strategies for all member segments.
• Develop & implement the Marketing strategy in order to retain and grow the number of members
• Support membership generation activities through the development of marketing materials and communications activities.
• Develop and implement the membership retention strategy.
• Ensure positive member experience in CRM system.
• Ensure CRM system and Database team are enabled to deliver accurate and timely membership information and analysis.
• Manage, develop and implement market, membership and satisfaction research/surveys amongst members.

• Monitor and adapt activities and communications to members depending on outcomes of member research.
• Provide quarterly reports on membership statistics, including ROI of existing promotional activities.

• Manage the Database team ensuring excellence in customer service, renewal campaigns, reporting and analytics.

The successful candidate will have the following requirements:

• A Master degree or equivalent by experience.
• At least 5 years of experience in a related function – Membership Management or Marketing role.
• Strong knowledge of the Healthcare sector – preferably an experience in that field.
• An experience in Marketing within a non-profit organization is clearly a plus.
• Team player
• Project & People management experience is mandatory.
• Strong analytical skills – knowledge of Survey development & analyses
• Good knowledge of SalesForce is a strong asset
• Fluent in English, any additional language is a strong asset

The successful candidate will have:

• The chance to join one of the leading global non-profit healthcare actor.
• Integrate an organization that works and develop relation for a better health in the world.
• A salary package in line with his experience in the sector

Michael Page Belgium
Charles Jean
+32 2 509 45 70
Bastion Tower
Marsveldplein 5
Place du Champ de Mars 5
1050 Brussels

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